Last Updated: October 30, 2025
Look, we get it - nobody really wants to read through pages of legal stuff. But here at Noctyrax Fortress Auto Repair, we're straight shooters. Your privacy matters to us just as much as keeping your fleet running smooth.
We've been in the heavy-duty truck business long enough to know that trust isn't just about fixing what's broken - it's about respecting the relationship we've got with you. This policy spells out exactly what we do with your information, plain and simple. No hidden clauses or fine print tricks.
Operating here in Surrey, BC, we follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). That's the federal law that keeps businesses like ours honest about how we handle your data.
When you bring your rig in or call us up, we'll grab some basic info:
Nothing fancy here - just what we need to do the job right and keep you in the loop.
To properly maintain your trucks and keep detailed service records, we track:
This stuff's crucial. Helps us spot patterns, catch problems early, and keep your maintenance on schedule.
When it comes time to settle up, we handle:
Your financial info goes through encrypted channels. We're not messing around with that security.
Our website collects some technical bits automatically:
This helps us figure out if the site's working properly and what folks are actually looking for.
We're not in the business of hoarding data just for kicks. Everything we collect serves a purpose in keeping your trucks running and your business moving. Here's the breakdown:
Actually fixing your trucks, scheduling appointments, ordering parts, managing warranty claims, and keeping your fleet maintenance programs running smooth. That's what we're here for.
Sending you service updates, appointment reminders, invoices, and responding to your questions. We might also send maintenance reminders so you don't miss critical service intervals.
Processing payments, keeping the books straight, managing inventory, and all the behind-the-scenes stuff that keeps a shop running. Also helps us spot trends and improve how we work.
Meeting legal requirements, responding to safety recalls, maintaining required records, and protecting against fraud. Sometimes the law says we gotta keep certain info, so we do.
We take security seriously around here. Not gonna lie and say we're Fort Knox, but we've got solid protections in place. Here's what we do:
SSL/TLS encryption for data transmission. Your info's scrambled when moving between you and us.
Only authorized staff can access customer data. Everyone's got unique login credentials and permission levels.
Firewalls, regular backups, and secure servers. Physical records are locked up when not in use.
Look, no system's 100% bulletproof. We do everything reasonable to protect your data, but we can't guarantee absolute security. That's just the honest truth. If there's ever a breach that affects you, we'll let you know ASAP and tell you what happened and what we're doing about it.
Under PIPEDA and other Canadian privacy laws, you've got rights when it comes to your personal information. Here's what you can do:
You can ask to see what personal info we've got on file for you. We'll provide it within 30 days, usually sooner. There might be a small fee if it's a huge request.
If something's wrong or outdated, let us know and we'll fix it. Keeping your contact info current helps us serve you better anyway.
Want us to delete your info? We can do that, with some exceptions - like if we're legally required to keep certain records (tax stuff, warranty documentation, etc).
If you've given us permission for something (like marketing emails), you can change your mind anytime. Just know it might affect the services we can provide.
Need your service records for another shop? We'll provide your data in a commonly used format so you can take it elsewhere if needed.
Think we've messed up with your privacy? You can complain to us directly, or contact the Office of the Privacy Commissioner of Canada.
Give us a call at (604) 555-8947 or shoot an email to service@noctyraxfortress.info. We'll need to verify it's really you (for security reasons), then we'll get moving on your request.
We don't hang onto your information forever. Here's roughly how long different types of data stick around: